Shipping Policy
Shipping Made Simple: Our Promise to You
At Onola, we understand how important it is to receive your order quickly, safely, and without stress. That’s why we’ve made our shipping process simple, transparent, and reliable. Here’s everything you need to know about how we deliver precision and style to your door.
Processing Time
All orders are processed within 1–3 business days after purchase, excluding weekends and public holidays.
During peak periods such as major sales or holidays, processing times may take slightly longer — we truly appreciate your patience and understanding.
Shipping Methods
We offer both Standard and Express Shipping options to meet your needs.
The availability of these methods depends on your delivery location and the products in your order.
Shipping Rates
We proudly offer Free Worldwide Shipping on all orders.
For customers who prefer faster delivery, Express Shipping is available at checkout for an additional fee, calculated automatically based on your destination.
Delivery Time
Estimated delivery times by region are as follows:
United Kingdom: 4–9 business days
Europe: 8–12 business days
United States: 7–13 business days
Canada: 11–16 business days
Australia & New Zealand: 7–12 business days
Rest of the world: 10–15 business days
Please note that these are estimated timeframes. Delays may occasionally occur due to customs inspections, public holidays, or courier network issues. We sincerely appreciate your patience as we ensure your order arrives safely.
Tracking Your Order
Once your order has been dispatched, you’ll receive an email containing your tracking number and a direct link to monitor your shipment in real time.
If you haven’t received tracking details within 5 business days of placing your order, please check your spam or junk folder. If still missing, contact our support team at support@onolawatches.uk.
Need to Update Your Address?
If you entered an incorrect shipping address, please contact us immediately after completing your purchase.
While we will do our best to update it before dispatch, we cannot guarantee address changes once the parcel has been processed or shipped.
What If My Order Is Delayed?
We make every effort to ensure timely delivery, but sometimes delays may happen beyond our control.
If your order hasn’t arrived within the expected timeframe:
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Check your tracking link for the latest courier updates.
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Contact our team at support@onolawatches.uk — we’ll assist you promptly in locating your package.
Lost or Missing Packages
In rare cases where tracking shows “Delivered” but the item hasn’t been received:
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Verify that the shipping address entered during checkout is correct.
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Check with household members or neighbours who may have accepted the parcel.
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Contact your local post office or courier depot.
If you still cannot locate your order, contact our support team so we can initiate an investigation with the carrier.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information.
If a parcel is returned to us due to an incorrect or incomplete address, we offer two options:
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Free reshipment – We’ll resend your order at no extra cost once the correct address is confirmed.
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Refund – If preferred, we can issue a refund once the package has safely returned to our facility.
Refused or Unclaimed Packages
If a package is refused upon delivery or remains unclaimed and is returned to our warehouse, you may choose between:
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A free reshipment once confirmed, or
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A refund, minus a 15% restocking fee to cover initial shipping and handling costs.
Our Commitment
At Onola, our mission is to make your shopping experience as seamless and reliable as our timepieces.
If you have any questions about your order, shipping status, or delivery, our support team is available 7 days a week and replies within 24 hours.
You can reach us anytime at support@onolawatches.uk.
Company Information
MD International E-commerce Ltd.
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
Support 7 Days a Week – Friendly help, replies within 24 hours.