Privacy Policy

Last Updated: October 2025

This Privacy Policy explains how Onola Ltd. (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from onolawatches.store. By using our Site or purchasing from us, you agree to the terms outlined in this Privacy Policy. Onola Ltd. is the data controller responsible for your personal data under UK data protection law.

1. INFORMATION WE COLLECT
We collect the following types of information to provide and improve your shopping experience:

a) Personal Information
When you make a purchase or create an account, we may collect your full name, billing and shipping address, email address, phone number, and payment details (processed securely via third-party providers).

b) Device Information
When you visit our Site, we automatically collect certain information about your device, including your IP address, browser type, operating system, time zone, and referring website or traffic source. This helps us improve website performance, enhance user experience, and prevent fraud.

c) Order Information
We collect details about each order, including the products purchased, payment method, price, and delivery details.

d) Marketing and Communication Preferences
If you subscribe to our newsletter or consent to marketing, we collect your preferences to send you updates, promotions, and exclusive offers.

2. HOW WE USE YOUR INFORMATION
We use your personal information to:

  • Process and deliver your orders

  • Communicate with you about your purchase

  • Verify payments and prevent fraud

  • Provide customer support and warranty assistance

  • Improve our website, products, and services

  • Send marketing emails (only if you have opted in)

  • Comply with legal, accounting, and tax obligations

We process your personal data under one or more of the following lawful bases: the performance of a contract (to fulfil your order), compliance with legal obligations, our legitimate interests (to improve services and prevent fraud), and your consent (for marketing communications).

3. SHARING YOUR INFORMATION
We do not sell, rent, or trade your personal data. However, we may share it with trusted third parties who help us operate our business effectively, including:

  • Shopify – our e-commerce platform

  • Stripe / PayPal / Shop Pay – secure payment processors

  • Shipping carriers – to deliver your orders

  • Email service providers – to send order confirmations and updates

  • Analytics tools (Google Analytics, Meta Pixel) – to measure site performance and marketing effectiveness

All third parties are required to protect your information and use it only for the purpose of providing their contracted services.

4. DATA RETENTION
We retain your personal information only as long as necessary:

  • For orders and accounting records: up to 7 years (to comply with tax and audit obligations)

  • For marketing communications: until you unsubscribe or withdraw consent
    When your data is no longer needed, it is securely deleted or anonymised.

5. COOKIES
Cookies are small data files stored on your device to improve your browsing experience. We use cookies to keep your shopping cart active, remember preferences (such as region or currency), analyse website performance, and personalise your experience. You can control or disable cookies in your browser settings, though some parts of the site may not function properly without them.

6. YOUR RIGHTS (GDPR AND UK DATA PROTECTION ACT)
Under the UK Data Protection Act and the EU General Data Protection Regulation (GDPR), you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (“Right to be Forgotten”)

  • Object to direct marketing

  • Withdraw consent at any time

To exercise any of these rights, please contact us at info@onolawatches.store. We reply to all data-related requests within 24 hours, seven days a week.

7. SECURITY OF YOUR INFORMATION
We use SSL encryption and secure servers to protect your personal data during transmission. All payments are processed via PCI-compliant gateways (Stripe, Shop Pay, PayPal). We never store full credit card details on our servers. While we take all reasonable precautions to safeguard your data, no online transmission is completely secure, and by using our Site, you acknowledge and accept this inherent risk.

8. MARKETING COMMUNICATIONS
With your consent, we may send you emails about new watch collections, limited-edition releases, promotions, or special offers. You can unsubscribe at any time by clicking “Unsubscribe” in any of our emails or by contacting us directly at info@onolawatches.store.

9. THIRD-PARTY LINKS
Our Site may contain links to third-party websites. We are not responsible for their content, practices, or policies. We recommend reviewing their privacy statements before providing any personal information.

10. INTERNATIONAL DATA TRANSFERS
Your personal data may be transferred outside your country (including to the US or EU) by our trusted partners, such as Shopify and payment providers. These partners comply with GDPR standards and use Standard Contractual Clauses (SCCs) to ensure adequate protection of your data.

11. CHILDREN’S PRIVACY
Our Site is not directed at individuals under 16 years of age. We do not knowingly collect personal data from minors. If we discover that data has been collected from a child, it will be deleted immediately.

12. NOTICE FOR U.S. RESIDENTS (CCPA/CPRA COMPLIANCE)
We do not sell or share personal information for monetary or other valuable consideration. U.S. residents have the right to:

  • Request access to personal information collected

  • Request deletion of their personal information

  • Opt out of the sale or sharing of personal information
    To exercise your rights, contact us at info@onolawatches.store. We reply to all requests within 24 hours.

13. NOTICE FOR CANADIAN RESIDENTS (PIPEDA COMPLIANCE)
We collect, use, and disclose personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). You may request access to or correction of your information, or withdraw consent to marketing communications, at any time by contacting info@onolawatches.store. All requests are handled within 24 hours.

14. NOTICE FOR AUSTRALIAN RESIDENTS (PRIVACY ACT 1988 & APPs)
Onola complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988. Australian residents may request access to or correction of their personal information and may contact us to make a complaint about a privacy breach at info@onolawatches.store. We respond to all inquiries within 24 hours.

15. CHANGES TO THIS POLICY
We may update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will always include the effective date at the top of the page. Continued use of the Site after any updates constitutes your acceptance of the revised policy.

16. CONTACT INFORMATION
If you have any questions about this Privacy Policy, wish to exercise your rights, or need further assistance, please contact us:

Email: info@onolawatches.store.

Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
Support 7 Days a Week – Friendly help, replies within 24 hours.